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High Performance Quality Improvement: A Four-Part Webinar Series

Overview:
Building on the momentum from a recent public meeting, "Sparking innovation, igniting action, lighting the way to tomorrow's healthcare," hosted by the Centers for Medicare & Medicaid Services (CMS) for Quality Improvement Organizations (QIOs) and the End-Stage Renal Disease Network, this four-part webinar series offers step-by-step guidance to engage major stakeholders of the healthcare value chain. Hospital-Acquired Conditions (HACs), reduction of hospital readmissions, and high-impact patient safety areas important to value-based purchasing programs will be covered. This complementary series of webinars will give quality leaders the tools they need to move the needle in terms of reducing HACs, saving lives, and saving money. To view speeches of CMS and TMIT invited speakers from the CMS program of November 30 through December 3, 2010, click here.


 

TMIT

Engaging, Activating, and Partnering with Patients and Families

Four-Part Webinar Series
 Session Overview

A critical component of a high -performing hospital is input from patients and families. This step-by-step approach to consumer engagement in quality and safety programs will help some hospitals get started, and early adopters to accelerate success.

  • Learn from best practices of hospitals that have succeeded.
  • Hear from those on their journey to patient-centered care.
  • Hear from purchasers about their expectations for patient and family engagement.

Webinar Video and Downloads

To download a complete version of the transcript of the webinar, click here.  

Speaker Slide Sets:

To view the file, click the desired link (please note: the files may take several minutes to download). To save to your hard drive, right click on the link and choose "Save Target As." (In some browsers it might say "Save Link As.")

Click here to download the combined speakers' slide set in PDF format.  

The slide set could take several minutes to download.

Related Resources:
Registration Information and CE Credit Information:
 Register:
Click here to register for this Webinar.

 When:  March 17, 2011, Time: 1:00 p.m.-2:30 p.m. ET
We are accepting questions now that relate to the session topics. Please e-mail any questions related to the specific session to help@safetyleaders.org with the session title in the e-mail message header.
  • Questions about the Webinar series?
    E-mail help@safetyleaders.org or call
    512-457-7676 between 9:00 a.m. and 4:30 p.m. CT.
  • Need technical assistance with registration? Call 512-457-7605 between 9:00 a.m. and 4:30 p.m. CT.
Learning Objectives
  • Learn about the importance of including patients and families in the quality program of a healthcare organization.
  • Understand what steps can be taken in engaging patients and families as resources to help drive safety efforts targeting HACs.
  • Be able to apply the Safety Recommendations as a roadmap to patient and family engagement.

CE Participation Documentation
For CE credit information, please click here.

 Moderator
Charles Denham, MD
Welcome and Safe Practice Overview

Charles R. Denham, MD, is the founder and the chairman of Texas Medical Institute of Technology (TMIT), a non-profit medical research organization dedicated to driving adoption of clinical solutions in patient safety and healthcare performance improvement.
Read more...

 Patient Safety Advocate:
Steve Rel
The Voice of Patient and Family

Steve Rel and his wife Lorna lost their 10-year-old son, Braxton, to a preventable medical error early in 2008. Their story is featured in the patient safety documentary Chasing Zero: Winning the War on Healthcare Harm. They are members of the TMIT Patient Safety Advocate Team and co-founders of the Braxton Memorial Hockey Scholarship Fund...
Read more...

 Session Panelists and Topics
Joseph McCannon
The Message from CMS: Update on Direction Including HACs and Readmissions

Joseph McCannon is Senior Advisor to the Administrator and Group Director of Learning and Diffusion in the Innovation Center at the Centers for Medicare & Medicaid Services. Prior to this, he was Vice President and a faculty member on dissemination and large-scale improvement at the Institute for Healthcare Improvement (IHI).
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Paul E. McGann, MD
Message From the Acting Chief Medical Officer of CMS

Paul E. McGann, MD, is a board-certified internist and geriatrician. He holds a bachelor's degree in Chemistry and a master's degree in Biology from MIT. He received an MD degree from McGill University in Montreal in 1981.
Read more...

Jean Moody-Williams, RN, MPP
The Message from CMS: An Update for QIOs and ESRD Networks

Jean Moody-Williams, RN, MPP, is the current Group Director for the CMS Quality Improvement Group (QIG). She has responsibility for the operation of the Quality Improvement Program and the End Stage Renal Disease Networks.
Read more...

Charles Denham, MD
The Role of the CEOs and Leaders

Charles R. Denham, MD, is the founder and the chairman of Texas Medical Institute of Technology (TMIT), a non-profit medical research organization dedicated to driving adoption of clinical solutions in patient safety and healthcare performance improvement.
Read more...

Helen Burstin, MD, MPH
A Message From the National Quality Forum

Helen Burstin, MD, MPH, is the Senior Vice President for Performance Measures of the National Quality Forum, a nonprofit membership organization created to develop and implement a national strategy for healthcare quality measurement and reporting. Dr. Burstin joined NQF in January 2007 and is responsible for the NQF consensus development process and projects related to performance measures and practices.
Read more...

Maureen Connor, RN, MPH
The Dana-Farber Story, and the Power of One at North Shore Medical Center

Maureen Connor, RN, MPH, is Executive Director of Quality and Safety, Patient Care Services at North Shore Medical Center (NSMC) in Salem, MA, a member of Partners HealthCare. She is the former Vice President for Quality Improvement and Risk Management at the Dana-Farber Cancer Institute (DFCI) and Director of Quality Improvement at the Dana-Farber/Brigham and Women's Cancer Center, Boston, MA.
Read more...

Farris Timimi, MD
The Mayo Experience

Farris Timimi, MD, is an Assistant Professor of Medicine at the Mayo Clinic College of Medicine, and a Consultant in Cardiovascular Diseases and Internal Medicine at the Mayo Clinic. He also serves as the Director of the Cardiology Education Clinic; as Cardiology Physician Education Coordinator for the Internal Medicine Residency Rotation, and as the Program Director for the Advanced Heart Failure and Transplant Fellowship Program.
Read more...

Susan E. Sheridan, MIM, MBA
The St. Luke's Experience

Susan E. Sheridan, MIM, MBA, is co-founder and past president of Parents of Infants and Children with Kernicterus (PICK). She co-founded Consumers Advancing Patient Safety (CAPS), a nonprofit organization that seeks safe healthcare systems through proactive partnership between consumers and care providers.
Read more...

Barton Hill, MD, MPA
The St. Luke's Experience

Barton Hill, MD, MPA, has been the Vice President for Medical Affairs and Chief Quality Officer at St. Luke's Boise & Meridian Medical Centers since 2006. He is a board-certified Emergency Medicine physician and has a master's degree in Public Administration.
Read more...

 Reactor Panel:
J. Michael Henderson, MD
Reaction to Presentations

J. Michael Henderson, MD, is Chief Quality Officer at the Cleveland Clinic. His interest in quality was initially triggered in the surgical arena, implementing standardized approaches to perioperative processes, and becoming a champion for the National Surgical Quality Improvement Program of the American College of Surgeons.
Read more...

Jonathan Sugarman
Reaction to Presentations

Jonathan R. Sugarman, MD, MPH, is President and CEO of Qualis Health, an independent, private, nonprofit healthcare quality improvement organization headquartered in Seattle, WA. Under his leadership, Qualis Health has become a national leader in the generation, application and dissemination of knowledge to improve the quality, safety and efficiency of healthcare delivery.
Read more...

Regina Holliday
Reaction to Presentations

Regina Holliday is a Washington, DC-based patient rights arts advocate. She is currently at work on a series of paintings depicting the need for clarity and transparency in medical records. She placed her first mural in the series in May 2009 in Pumpernickel's Deli based on the nutrition facts food label combined with her husband's medical chart. After the death of her husband, Fred Holliday II, on June 17, 2009, she began a large mural entitled "73 cents."
Read more...

Steve Rel
Reaction to Presentations

Steve Rel and his wife Lorna lost their 10-year-old son, Braxton, to a preventable medical error early in 2008. Their story is featured in the patient safety documentary Chasing Zero: Winning the War on Healthcare Harm. They are members of the TMIT Patient Safety Advocate Team and co-founders of the Braxton Memorial Hockey Scholarship Fund...
Read more...

 


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