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October 16, 2014, 1:00 pm - 2:30 pm ET
Chief Quality Officer in the New World and Dream Teams

 Session Overview

It is a new world of expanding networks, rapid movement from volume to value incentives, and an entirely new set of accountabilities for chief quality and safety officers. Join Dr. Mike Henderson, the Chief Quality Officer of the Cleveland Clinic, as he shares lessons from his journey and forecasts the demands that must be met by tomorrow's quality and safety leaders.

Dr. Toff Peabody is the developer of the Dream Team concept and program, which is a peer-to-peer mentoring program that helps house staff and residents "keep their dreams alive." Those great causes and motivations can be worn down through burnout conditions of fatigue and the enormous demands of front-line caregiving. Learn from him about the pilot program he led at USC Emergency Medicine Program.

Both speakers will provide great information on two independent but complementary topics.

Following the presentations, a panel of experts will share their reactions to the presentation and answer questions from the webinar participants.
Webinar Video and Downloads

Click here to download the Polling Data.     

Speaker Slide Sets:

Click here to download the combined speakers' slide set in PDF format – one (1) slide per page.     

Click here to download the combined speakers' slide set in PDF format – four (4) slides per page.     

To view the file, click the desired link (please note: the files may take several minutes to download). To save to your hard drive, right click on the link and choose "Save Target As." (In some browsers it might say "Save Link As.")

The slide set could take several minutes to download. The "four per page" slide set may download more efficiently.

Related Resources:
  1. Arora M, Asha S, Chinnappa J, et al. Review article: burnout in emergency medicine physicians. Emerg Med Australas 2013 Dec;25(6):491-5. Available at http://www.ncbi.nlm.nih.gov/pubmed/24118838.    
  2. Lefebvre DC. Perspective: Resident physician wellness: a new hope. Acad Med 2012 May;87(5):598-602. Available at http://journals.lww.com/academicmedicine/Fulltext/2012/05000/Perspective___Resident_Physician_Wellness__A_New.19.aspx.     
  3. Wallace JE, Lemaire JB, Ghali WA. Physician wellness: a missing quality indicator. Lancet 2009 Nov 14;374(9702):1714-21. Available at http://www.ncbi.nlm.nih.gov/pubmed/19914516.     
  4. Kimo Takayesu J, Ramoska EA, Clark TR, et al. Factors associated with burnout during emergency medicine residency. Acad Emerg Med 2014 Sep;21(9):1031-5. Available at http://www.ncbi.nlm.nih.gov/pubmed/25269584.     
  5. Regehr C, Glancy D, Pitts A, et al. Interventions to reduce the consequences of stress in physicians: a review and meta-analysis. J Nerv Ment Dis 2014 May;202(5):353-9. Available at http://www.ncbi.nlm.nih.gov/pubmed/24727721.     
  6. Wallace JE, Lemaire J. Physician well being and quality of patient care: an exploratory study of the missing link. Psychol Health Med 2009 Oct;14(5):545-52. Available at http://www.ncbi.nlm.nih.gov/pubmed/19844833.     
  7. National Quality Forum. Safe Practice 1: Culture of Safety Leadership Structures and Systems. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx. Last accessed September 5, 2014.    
  8. National Quality Forum. Safe Practice 2: Culture Measurement, Feedback, and Intervention. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx. Last accessed September 5, 2014.    
  9. National Quality Forum. Safe Practice 3: Teamwork Training and Skill Building. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx. Last accessed September 5, 2014.    
  10. National Quality Forum. Safe Practice 4: Risks and Hazards. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx. Last accessed September 5, 2014.    
Registration Information and CE Credit Information:
 Register:
Click here to register for this Webinar.

 When:  October 16, 2014 Time: 1:00 p.m.-2:30 p.m. ET
We are accepting questions now that relate to the session topics. Please e-mail any questions related to the specific session to webinars@safetyleaders.org with the session title in the e-mail message header.
  • Questions about the Webinar series?
    E-mail webinars@safetyleaders.org or call 512-473-2370 between 9:00 a.m. and 4:30 p.m. CT.
  • Need technical assistance with registration? Call 512-457-7605 between 9:00 a.m. and 4:30 p.m. CT.
Learning Objectives

Participants will:

  • Gain new awareness of the new demands that will challenge safety and quality officers, AND learn of the risks and effects of burnout on the healthcare workforce, especially for physicians-in-training and after a medical error.
  • Understand how to communicate the accountability that healthcare and hospital leaders must have for new demands in safety and quality, AND learn how personal accountability through a peer-to-peer network can help caregivers rediscover the reasons that motivate them to be a healthcare provider.
  • Learn about certain abilities that are going to be requirements for tomorrow's safety leaders, AND learn about the skills that will help "dream teams" succeed.
  • Recognize certain actions that organizations can take to equip future safety and quality leaders to survive the new world of value, AND actions that can be taken to establish peer-to-peer networks to prevent burnout in our trainees and front-line caregivers.

CE Participation Documentation

Texas Medical Institute of Technology, approved by the California Board of Registered Nursing, Provider Number 15996, will be issuing 1.5 contact hours for this webinar.

To request a Participation Document, please click here.

 Session Speakers
J. Michael Henderson, MD
The Chief Quality Officer in the New World of Value

J. Michael Henderson, MD, received his medical degree from St. Andrews University in Scotland, and completed his surgical training in Edinburgh, Scotland. He came to the United States in 1978, initially at Emory University...
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Christopher R. Peabody, MD, MPH
Light Up Your Dream Team and Prevent Burnout

Christopher R. Peabody, MD, MPH, is a practicing Emergency Physician in California and Clinical Instructor at the University of California, San Francisco. He has a strong commitment to public service and healthcare delivery to vulnerable populations. Dr. Peabody completed his residency at one of the busiest safety-net hospitals in the country, Los Angeles County Hospital and was the Chief Resident in Emergency Medicine at the University of Southern California.
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 Moderator
Charles R. Denham, MD
Welcome and Framing Leading through Crisis

Faith, great teams, and wonderful partners have served a calling to save lives, save money, and create value in communities held by both the not-for-profit TMIT and for-profit HCC Corporation founded by Dr. Denham. He is very grateful for having a supporting role in development of leadership, practices, and technology innovations that have led to safer healthcare for children and vulnerable populations over the last 30 years.
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 Reaction Panelists
Sharon Rossmark, MBA
Discussion and Reaction to Presentations

Sharon Rossmark, MBA, is chairman of the board of directors for the National Children's Center in Washington, DC. She also serves as vice chairman of the board of directors for the Sinai Health System in Chicago, IL. Additionally, Ms. Rossmark serves on the American Hospital Association's Midwest Regional Policy Board.
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 Patient Safety Advocate
Jennifer Dingman
Discussion and Reaction to Presentation AND The Voice of Patient and Family

Jennifer Dingman realized, after her mother's death in 1995 due to errors in medical diagnoses and treatment, that there is little to no help available for patients and their families in similar situations. This life-changing experience left her feeling vulnerable, and she decided to dedicate her life to help prevent medical tragedies from happening to others.
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