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September 20, 2012, 1:00 pm - 2:30 pm ET
High-Risk, High-Stakes – Understanding Human Factors, Stress, and Team Performance in the Healthcare Setting


 Session Overview

The fight or flight reaction that occurs in response to stress evokes physiological and biochemical changes designed to help animals (and humans) deal with threats. The stress response, in turn, is mediated by hormones that maximize physical prowess, improve levels of alertness, and focus concentration. Unfortunately, beyond a certain point, stress induces extraordinary performance decrements and leads to exceedingly high risk for error. In the high-stakes/high-risk healthcare environment, these factors come into play during medical crises, placing effective team performance at significant risk.

Join Frank Mazza, MD, Chief Patient Safety Officer and Associate Chief Medical Officer at the Seton Healthcare Family, for a fascinating discussion of human factors, stress, and team performance in the healthcare setting. The presentation will include a discussion of past high-profile failures associated with stress, as well as evidence-based strategies for improving human performance and mitigating the effects of stress during the unanticipated critical events that we all face in the day-to-day healthcare environment.

Webinar Video and Downloads

To download a complete version of the transcript of the webinar, click here.  

Speaker Slide Sets:

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The slide set could take several minutes to download.

Related Resources:
As a preview to Dr. Mazza's topic for this webinar, you can see his presentaton from the July webinar.   
"Stress Bibiography"  
Registration Information and CE Credit Information:
 Register:
Click here to register for this Webinar.

 When:  September 20, 2012 Time: 1:00 p.m.-2:30 p.m. ET
We are accepting questions now that relate to the session topics. Please e-mail any questions related to the specific session to webinars@safetyleaders.org with the session title in the e-mail message header.
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Learning Objectives
  • The neurobiology of the stress response and how it can be either positive and adaptive or alternatively, very harmful, in the latter case leading to dramatic performance decrements and poor clinical outcomes.
  • What the evidence-based literature shows regarding how to mitigate the unhealthy effects of stress.
  • Strategies that can be used in the simulated environment to effect better team performance when under stress.
  • Participants will learn about using simulation to better understand human-performance limitations and human factors.
  • Review high-profile failures associated with stress and analyze the root causes.
  • Learn about evidence-based strategies for improving human performance and mitigating the effects of stress during the unanticipated critical events common to healthcare.

CE Participation Documentation

Texas Medical Institute of Technology, approved by the California Board of Registered Nursing, Provider Number 15996, will be issuing 1.5 contact hours for this webinar.

Nurse Faculty: Justine Medina

To request CE credit, please click here.

 Moderator
Charles R. Denham, MD
Welcome

Charles R. Denham, MD, is the founder and the chairman of Texas Medical Institute of Technology (TMIT), a non-profit medical research organization dedicated to driving adoption of clinical solutions in patient safety and healthcare performance improvement.
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 Patient Safety Advocate
Patient Safety Advocate
The Voice of Patient and Family

Arlene Salamendra is a former Board member and Staff Coordinator of Families Advocating Injury Reduction (FAIR). A number of years ago, she was the subject of a preventable medical error. Since that time, she has devoted a portion of her time to giving support to other patients...
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 Session Panelists and Reaction Speaker
Charles R. Denham, MD

Charles R. Denham, MD, is the founder and the chairman of Texas Medical Institute of Technology (TMIT), a non-profit medical research organization dedicated to driving adoption of clinical solutions in patient safety and healthcare performance improvement.
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Frank Mazza, MD
Understanding Human Factors, Stress, and Team Performance in the Healthcare Setting

Frank Mazza, MD, leads organization-wide patient safety initiatives that have been recognized nationally for innovation. Previously, he served for seven years as Vice President for Medical Affairs at Seton Medical Center Austin. He also served as Chief of Staff and President of the Network Medical Staff; as Medical Director for Seton's Sleep Disorders Center; as Chairman of the Board of Seton FamilyCare; and as Chairman of the Contracting Committee of the Seton Physician-Hospital Network. He continues in the roles of Network Medical Director for both Respiratory Care and of Seton's Simulation Center.
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Jack E. Garon, MD
Reaction to Panelist

As Chief Medical Officer for Sinai Health System, Jack E. Garon, MD, has oversight of the clinical departments, clinical quality, and safety, as well as undergraduate and graduate medical education. Sinai Health System is an inner-city safety-net provider, caring for some of Chicago’s neediest patients, with an acute-care hospital; a free-standing rehabilitation hospital; a 200-person employed medical group; a research institute; and a community institute.
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