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September 18, 2014, 1:00 pm - 2:30 pm ET
Leading Through Crisis: From the Fog of War to the Triumph of Leadership

 Session Overview

Whether you are fighting a relentless war of attrition against the enemy of systems failures that is wearing you down or you are blindsided by a healthcare accident, you are in crisis. Leadership is the only solution. Your leaders need help. Missed diagnosis and overuse, underuse, and misuse of procedures are infuriating employers in the market place – they believe these are healthcare accidents. We need more than crisis management – we need leadership. Safety leaders with expertise from other industries like aviation have tools they have used for decades that keep them and those entrusted to them safe in times of crisis.

Join Tom Emerick, a voice of America's employers; John Nance, our own world-renowned aviation and patient-safety expert; Kathleen Bartholomew, a terrific nursing author and champion and leader; and Dr. Mike Williams, who has shown that leadership is the difference and the solution.

Following the presentations, a panel of experts will share their reactions to the presentation and answer questions from the webinar participants.
Webinar Video and Downloads

Click here to download the Polling Data.     

Speaker Slide Sets:

Click here to download the combined speakers' slide set in PDF format – one (1) slide per page.     

Click here to download the combined speakers' slide set in PDF format – four (4) slides per page.     

To view the file, click the desired link (please note: the files may take several minutes to download). To save to your hard drive, right click on the link and choose "Save Target As." (In some browsers it might say "Save Link As.")

The slide set could take several minutes to download. The "four per page" slide set may download more efficiently.

Related Resources:
  1. James JT. A new, evidence-based estimate of patient harms associated with hospital care. J Patient Saf 2013 Sep;9(3):122-8. Available at http://journals.lww.com/. Last accessed September 5, 2014.    
  2. Berwick DM. Escape Fire: Lessons for the Future of Health Care. New York (NY): The Commonwealth Fund; 2002. Available at http://www.commonwealthfund.org/usr_doc/berwick_escapefire_563.pdf. Last accessed September 16, 2014.    
  3. Sheridan S, Conrad N, King S, et al. Disclosure through our eyes. J Patient Saf 2008 Mar;4(1):18-26. Available at /pdf/Disclosure_Through_Our_Eyes_Discl_Sheridan_JPtSaf_0308.pdf.     
  4. National Quality Forum. Safe Practice 1: Culture of Safety Leadership Structures and Systems. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx. Last accessed September 5, 2014.    
  5. National Quality Forum. Safe Practice 2: Culture Measurement, Feedback, and Intervention. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx. Last accessed September 5, 2014.    
  6. National Quality Forum. Safe Practice 3: Teamwork Training and Skill Building. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx. Last accessed September 5, 2014.    
  7. National Quality Forum. Safe Practice 4: Risks and Hazards. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx. Last accessed September 5, 2014.    
  8. National Quality Forum. Safe Practice 7: Disclosure. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx. Last accessed September 5, 2014.     
  9. National Quality Forum. Safe Practice 18: Pharmacists Leadership Structures and Systems. IN: Safe Practices for Better Healthcare – 2010 Update: A Consensus Report. Washington, DC: National Quality Forum; 2010. Available at http://www.qualityforum.org/Publications/2010/04/Safe_Practices_for_Better_Healthcare_%E2%80%93_2010_Update.aspx. Last accessed September 5, 2014.     
  10. Sorra J, Famolaro T, Dyer N, et al. Hospital Survey on Patient Safety Culture 2012 user comparative database report. AHRQ Publication No. 12-0017. (Prepared by Westat, Rockville, MD, under Contract No. HHSA 290200710024C). Rockville (MD): Agency for Healthcare Research and Quality; 2012 Feb. Available at http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2012/index.html. Last accessed September 5, 2014.  
Registration Information and CE Credit Information:
 Register:
Click here to register for this Webinar.

 When:  September 18, 2014 Time: 1:00 p.m.-2:30 p.m. ET
We are accepting questions now that relate to the session topics. Please e-mail any questions related to the specific session to webinars@safetyleaders.org with the session title in the e-mail message header.
  • Questions about the Webinar series?
    E-mail webinars@safetyleaders.org or call 512-473-2370 between 9:00 a.m. and 4:30 p.m. CT.
  • Need technical assistance with registration? Call 512-457-7605 between 9:00 a.m. and 4:30 p.m. CT.
Learning Objectives

Participants will:

  • Gain new awareness of care gaps and "healthcare accidents" that employers will be demanding be closed and how they may be communicated to healthcare leaders. Second, the need for preparedness for serious accidents that can blindside an organization..
  • Understand how to communicate the accountability that healthcare and hospital leaders must have for increasingly apparent gaps in care AND for the need of rapid response teams for unanticipated accidents.
  • Learn about certain abilities that can be developed to prepare them for acute emergencies.
  • Recognize certain actions that organizations can take to be prepared for the demands employers will be making AND actions that can be taken to prepare for inevitable surprise crisis emergencies.

CE Participation Documentation

Texas Medical Institute of Technology, approved by the California Board of Registered Nursing, Provider Number 15996, will be issuing 1.5 contact hours for this webinar.

To request a Participation Document, please click here.

 Session Speakers
Thomas G. Emerick, MBA
The Unrecognized Crisis

Thomas G. Emerick, MBA, is a consultant and frequent speaker on the topic of healthcare economics. In 2009, Mr. Emerick was named by Healthspottr as one of the top 100 innovators in healthcare in the U.S. for his work on medical ethics. In 2013, a Forbes.com article named Tom one of 13 "Unsung Heroes Changing Health Care Forever."
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John J. Nance, JD
The Crisis in the Board Room

One of the key thought leaders to emerge in American healthcare in the past decade, John J. Nance brings a rich and varied professional background to the task of helping doctors, administrators, boards, and front-line staff alike survive and prosper during the most profoundly challenging upheaval in the history of modern medicine. Having helped pioneer the renaissance in patient safety as one of the founders of the National Patient Safety Foundation in 1997, his efforts (and healthcare publications) are dedicated to reforming American healthcare from a reactive cottage industry to an effective and safe system of prevention and wellness.
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Kathleen Bartholomew, RN, MN
The Crisis at the Bedside

Kathleen Bartholomew, RN, MN, Before turning to healthcare as a career in 1994, Kathleen Bartholomew held positions in marketing, business, communications, and teaching. It was these experiences that allowed her to look at the culture of healthcare from a unique perspective and speak poignantly to the issues affecting providers and the challenges facing organizations today.
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Michael R. Williams, DO, MD, MBA
Leadership and Values – Closing the Gap

Michael R. Williams, DO, MD, MBA, was named President of the University of North Texas Health Science Center (UNTHSC) in July 2013. He previously served on the UNT System Board of Regents, a position he held for 15 months and relinquished prior to being named Interim President of UNTHSC in December 2012.
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 Moderator and Session Speaker
Charles R. Denham, MD
Welcome and Framing Leading through Crisis

Faith, great teams, and wonderful partners have served a calling to save lives, save money, and create value in communities held by both the not-for-profit TMIT and for-profit HCC Corporation founded by Dr. Denham. He is very grateful for having a supporting role in development of leadership, practices, and technology innovations that have led to safer healthcare for children and vulnerable populations over the last 30 years.
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 Reaction Panelists
Terry Wheat, RN, MPH
Discussion and Reaction to Presentations

Terry Wheat, RN, MPH, serves as the Director of Patient Care Services & Chief Nursing Officer at Shriners Hospital for Children – Chicago. Under her leadership, the hospital received the 2011 and 2013 Outstanding Nursing Quality Award for pediatric hospital from the American Nurses Association.
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Sharon Rossmark, MBA
Discussion and Reaction to Presentations

Sharon Rossmark, MBA, is chairman of the board of directors for the National Children's Center in Washington, DC. She also serves as vice chairman of the board of directors for the Sinai Health System in Chicago, IL. Additionally, Ms. Rossmark serves on the American Hospital Association's Midwest Regional Policy Board.
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 Patient Safety Advocate
Becky Martins
The Voice of Patient and Family AND Discussion and Reaction to Presentation

Becky Martins' advocacy spirit derives from the days when she was driving a family member 150 miles round-trip, three days a week, to dialysis treatments. She spent countless hours at the unit visiting with patients and their families. It was through their stories that she learned of the many challenges faced by patients living with chronic illness. It was by their example that she learned of the resilience of the human spirit to face health and health-related challenges head-on.
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